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# iPhone shows the wrong number after I transfer (port) my number / iMessage no longer working


When you **transfer your number (also called ‘porting’ or ‘keep my number’)** to a new SIM, the transfer is usually completed within 24 hours. Calls, texts, and data start using your correct number straight away.

**But on iPhones, iMessage and FaceTime can sometimes still show the temporary number that came with your SIM.** This is just Apple caching the old number and can be fixed with a few steps.

## Step 1 – Check your number in “My Card”
1. Open the **Phone** app.
2. Tap **Contacts**.
3. At the very top, open **My Card** (your own contact record).
4. Tap **Edit** and make sure your correct number is entered.
5. Save and restart your iPhone.

## Step 2 – Refresh iMessage and FaceTime
1. Go to **Settings → Messages**. Turn **iMessage** off.
2. Go to **Settings → FaceTime**. Turn **FaceTime** off.
3. Restart your iPhone.
4. Go back and turn **iMessage** and **FaceTime** on again.
5. Under **Send & Receive**, check that your correct number is ticked.

## Step 3 – Reset network settings (if still stuck)
If the wrong number is still showing:
1. Go to **Settings → General → Transfer or Reset iPhone → Reset → Reset Network Settings**.
2. Your phone will restart.
3. Turn iMessage/FaceTime back on.
*(Note: this will remove saved Wi-Fi networks and VPNs, so you may need to re-enter Wi-Fi passwords.)*

## Step 4 – Sign out of iCloud and back in
If the issue persists:
1. Go to **Settings → [Your Name] → Sign Out**.
2. Restart your iPhone.
3. Sign back into your Apple ID.
4. Re-enable iMessage and FaceTime.
This forces Apple’s servers to refresh and usually clears the old SIM number.

## Step 5 – Contact Apple Support (last resort)
If none of the above works, the issue is on Apple’s side — their activation servers sometimes keep the old SIM number. In that case, contact Apple Support and ask them to reset your iMessage/FaceTime registration.
* Online: [https://getsupport.apple.com]()
* UK Phone: 0800 107 6285
* Apple Support app: open the app → **iPhone → iMessage** → connect to Advisor
**Message you can give Apple:**
> My number transfer (port) completed successfully and calls/texts work on my correct number (**07xxx xxxxxx**), but iMessage/FaceTime still shows the old SIM number. I’ve updated My Card, restarted, reset network settings, and signed out of iCloud, but the issue persists. Please reset iMessage/FaceTime registration for my Apple ID.

## Common questions
|| Q: Will this affect my service?
No — your phone will always use your correct number for calls and texts once the transfer/port completes. This issue only affects Apple’s display.