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# Why am I not getting any signal after transferring my number?

If you transferred your number from an old physical SIM that's still in your device, please remove it and restart your phone – as your phone may be struggling to identify which SIM to use.

Similarly, if you've transferred your number from an eSIM that's still on your phone, we'd suggest deleting it to ensure your phone knows which SIM and network to prioritise for signal.

If you've taken these steps and are still experiencing issues, please get in touch with Support@meaningfulplanet.co.uk.