Do users need to do anything before travelling outside the EU?

During onboarding, your Account Manager will have worked with you to identify any countries where you're likely to need coverage throughout your contract – and ensured you're able to access data when travelling in those areas.

If you've reviewed our price guide and are happy with the charges for your destination, there's nothing more you need to do.

However, if you're travelling to a country that wasn't covered during onboarding, please create a Support ticket outlining your destination and the dates you'll be there. This allows us to activate access to the network in that area ahead of your trip.

Please note: all usage of mobile data, calls, and texts outside of predefined countries is automatically restricted, to help protect customers from unexpectedly high charges.

Updated on: 05/03/2026