How can I use my phone when abroad or travelling internationally?

Travelling in the EU, EEA & Switzerland

If you are travelling within the EU, EEA or Switzerland then you can use up to 25% of your monthly UK data allowance while roaming, up to a maximum of 25GB per month for unlimited plans.

You will receive alerts when you reach 80% and 100% of your allowance. Once you reach your limit, your access to data will be automatically blocked to protect you from expensive out-of-bundle charges - and you can unlock more data any time by upgrading your plan in-month through your online account.

Calls and texts are charged as follows:

Calls: £0.0396 per minute
SMS: £0.0160 per message

Roaming in the EU and EEA is enabled by default.

Roaming outside the EU and EEA

To protect customers from high roaming charges, roaming in Zones 2, 3, 4, 5 and 6 is turned off by default. This means you cannot use mobile data, calls or SMS in these destinations unless you take one of the following steps:

Contact our support team to buy a Daily Roaming Pass
Purchase a Meaningful Planet travel eSIM (coming soon)
Ask our support team to enable roaming on your account

This approach ensures that you do not accidentally incur high charges. To request roaming activation, contact [email protected] or use the in-app support function.

For full information on all roaming zones and charges, please check our International Roaming guide

Updated on: 02/12/2025

Was this article helpful?

Thank you!