What about when I want to use my phone abroad, but not in the EU?

Roaming outside the EU and EEA

To protect customers from high roaming charges, roaming outside the EU & EEA is turned off by default. This means you cannot use mobile data, calls or SMS in these destinations unless you take one of the following steps:

Contact our support team to buy a Daily Roaming Pass
Purchase a Meaningful Planet travel eSIM (coming soon)
Ask our support team to enable roaming on your account

This approach ensures that you do not accidentally incur high charges. To request roaming activation, contact [email protected] or use the in-app support function.

It's important to note that roaming charges vary significantly based on the country you're visiting. Please check our full [guide to International Roaming](Roaming outside the EU and EEA (Zones 2 to 6) To protect customers from high roaming charges, roaming in Zones 2, 3, 4, 5 and 6 is turned off by default. This means you cannot use mobile data, calls or SMS in these destinations unless you take one of the following steps: Contact our support team to buy a Daily Roaming Pass Purchase a Meaningful Planet travel eSIM (coming soon) Ask our support team to enable roaming on your account This approach ensures that you do not accidentally incur high charges. To request roaming activation, contact [email protected] or use the in-app support function. Daily Roaming Passes Daily Roaming Pass for Zones 2 and 3 Includes 100 minutes, 100 SMS and 500 MB Price: £5.00 per day per subscriber Daily Roaming Pass for Zones 4 and 5 Includes 10 minutes, 10 SMS and 50 MB Price: £12.00 per day per subscriber These passes are optional. If you do not purchase one and roaming is enabled manually, standard out-of-bundle rates will apply.) and pricing list to ensure you're happy with the costs before requesting roaming access outside of the EU.

Daily Roaming Passes

Passes are available upon request from our support team, with two options available:

Daily Roaming Pass for Zones 2 and 3

Includes 100 minutes, 100 SMS and 500 MB
Price: £5.00 per day per subscriber

Daily Roaming Pass for Zones 4 and 5

Includes 10 minutes, 10 SMS and 50 MB
Price: £12.00 per day per subscriber

These passes are optional. If you do not purchase one and roaming is enabled manually, standard out-of-bundle rates will apply.

Updated on: 02/12/2025

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