What happens if a user hits their free EU data limit?

In this scenario, data access will be paused for the remainder of the month – either until the SIM subscription is upgraded, or until the user returns to the UK.

You can upgrade the relevant SIM in MILO by navigating to the Subscription & Billing section and selecting the subscription the SIM is associated with. From there, find the SIM and user you'd like to upgrade, click the Upgrade button, and choose your preferred subscription.

Updated on: 05/03/2026