Articles on: Business

What if an employee loses their phone or SIM?

If a phone or SIM is lost or stolen, it’s important to act quickly to protect your business. Here’s what to do:

Suspend the SIM via the MILO Platform, or contact our support team immediately - If you use Meaningful Planet's MILO Telecoms Management Platform as part of your business plan, you can suspend the lost SIM immediately via the SIM management section of the platform yourself. The SIM will be fully suspended in less than two minutes. Alternatively, you can contact our support team directly via WebChat, phone or email, and we’ll suspend the SIM or eSIM at once in order to stop any unauthorised calls, texts, or data use.
Order a replacement SIM/eSIM - we can post a replacement physical SIM out to you within 1–3 working days (or via expediated postal options if desired), or issue a digital eSIM right away for instant access.
Reactivate the number - once the replacement is set up, we will transger the existing number from the lost SIM over to the replacement SIM. The employee will then have their existing number and plan back in use.

Through these steps we ensure that in the unfortunate event you lose or are subject to the theft of a business device or SIM, you can avoid any unwanted charges, and minimise security risks. What's more, we can get your employee back up and running with minimal fuss and stress - and without having to change their number.

We recommend having a clear internal process so your employees know who to contact if their device goes missing. This way, we can work with you to minimise downtime and keep your team secure. We regularly advise our business customers on best practice policies around lost & stolen devices and general mobile security. If this would be of interest please reach out to business@meaningfulplanet.co.uk, or if you are an existing business customer, please contact your customer success manager directly.

Updated on: 12/09/2025

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