What should team members do when they have an issue?

As a first port of call, we'd encourage team members to contact whoever manages your business's MILO subscription and SIM configuration – you'll find that most answers can be found directly in the platform.

If you can't find what you need in our support documentation, MILO administrators can request support on their users' behalf through any of the following channels:

• Email [email protected]
• Raise a Support ticket in the Support & Help section of MILO
• Live chat (9am – 5pm, Monday to Friday)
• Phone 020 4552 9816 (9am – 5pm, Monday to Friday)

Updated on: 05/03/2026