When you transfer your phone number to Meaningful Planet, you might notice that iMessage (on iPhones) or RCS messages (on Android phones) are still showing your old phone number. This happens because these messaging services need to be updated to recognise your newly transferred number.

Don't worry - your regular text messages will work normally, and this is easy to fix.

For iPhone Users

Your iPhone needs to re-register iMessage and FaceTime with your new number. Here's how to do this:

First, turn off your messaging services:

Open Settings and tap Messages
Switch off iMessage
Go back to Settings, tap FaceTime, and switch it off

Verify your number is correct:

In Settings, tap Phone, then My Number
Make sure your new Meaningful Planet number is shown
Update it if needed

Restart your iPhone completely


Turn the services back on:

Return to Settings and turn iMessage back on
Do the same for FaceTime
Wait a few minutes while they activate

Double-check your settings:

In Settings > Messages > Send & Receive, ensure your new number is selected
In Settings > FaceTime, verify your new number is listed and selected

For Android Users

If you're using Google Messages with RCS (chat features), you'll need to reset your messaging profile. Here's how:

Reset your chat features:

Open the Messages app settings
Find Chat Features or RCS Settings
Turn off Chat Features
Clear the app's cache and data through your phone's Settings > Apps > Messages
Restart your phone
Turn Chat Features back on

If you're still having issues:

Visit Google's RCS deregistration tool at messages.google.com/disable-chat
Enter your old phone number
Wait up to 24 hours for the reset to complete
Re-enable chat features in your Messages app

If you're still experiencing issues after following these steps, our customer service team is here to help. You can reach us through our app or website, and we'll guide you through any additional troubleshooting needed.

Updated on: 27/11/2024