Why isn’t my SIM or eSIM working after my number transfer?

If you’ve just had your number transferred across to us but find you can’t receive calls or texts — or can’t dial out — via your new eSIM don’t worry. This is usually quick to fix.

Step 1: Check if your old SIM is still in your phone

If you’ve kept your old SIM card in your phone alongside your new one, this can sometimes confuse your device and stop your new SIM or eSIM from working properly.

✅ Remove the old SIM card (or delete the old eSIM) for the number you transferred

✅ Restart your phone

In most cases, this will resolve the issue straight away.

Step 2: Still not working?

If you’ve removed your old SIM and restarted your phone but you’re still unable to use your number, our support team is here to help.

👉 contact our support team via the webchat or email on support@meaningfulplanet.co.uk - we will get right on it and help resolve any and all issues.

Updated on: 12/09/2025