Question 1

Can I keep my current / existing mobile phone number when switching to Meaningful Planet Mobile?

Accepted Answer

**Yes, you can keep your current mobile phone number. **

Bringing your number with you when you switch to Meaningful Plane is fast, simple, and free of charge.

If you're switching to Meaningful Planet from another mobile provider, you may want to keep your existing mobile number. The good news is that transferring your number to Meaningful Planet is a simple and straightforward process. Here's everything you need to know to make the transfer smoothly.

Step 1: Request your PAC code To transfer your number, you'll need to obtain a PAC (Porting Authorisation Code) from your current provider. A PAC is a unique code that allows you to transfer your number between providers. To get your PAC, simply text "PAC" to 65075 from the number you want to transfer. Your current provider will respond with your PAC and any additional information you need to complete the transfer. You can also obtain it by contacting your network's customer support team directly.

Step 2: Provide your PAC to Meaningful Planet Once you have your PAC, you'll need to provide it to Meaningful Planet to initiate the transfer. You can do this once your Meaningful Planet SIM has arrived and you've activated it, by clicking the Transfer your number button in your customer account. Just fill in the form with your PAC and the number you want to transfer over, and we'll handle the rest!

Step 3: Wait for the transfer to complete After you've provided your PAC to Meaningful Planet, we'll take care o

Question 2

What coverage and signal strength does Meaningful Planet have in my area?

Accepted Answer

Meaningful Planet is committed to providing excellent coverage and signal strength across the UK. We partner with leading network infrastructure providers to ensure that our customers have access to reliable and fast mobile service, no matter where they are.

The underlying network our services use (EE/BT) has been independently rated the best for UK coverage and signal strength by both RootMetrics and Uswitch in their latest reports (2023-2024).

To check the signal strength and coverage in your specific area, you can use our online coverage checker tool. Simply enter your postcode or location, and the tool will provide you with a detailed map showing the expected coverage levels for voice calls, 3G data, and 4G/5G data services.

If you have any concerns about coverage in your area or experience issues with signal strength after switching to Meaningful Planet, our customer support team is always available to assist you. We can work with you to troubleshoot any problems and ensure that you have the best possible mobile experience on our network. Our network has been independently assessed as one of the leading UK mobile networks for strength, coverage and speed, ensuring you'll have a reliable connection whether you're indoors or on the move.

Question 3

Am I allowed to switch from my current network if I am still in contract with them?

Accepted Answer

If you're currently under contract with your mobile provider, you may face some restrictions when switching to Meaningful Planet. In most cases, you'll need to wait until your contract ends or pay an early termination fee to leave your current provider before the end of your contract period.

You can find out when your contract is due to end, and what (if any) fees you'd have to pay if you switched before it ends by texting the word PAC to 65075. Your network will text you back (usually within a couple of minutes) with this information.0

However, there are a few exceptions where you may be able to switch providers without penalty, even if you're still under contract:

If you're within the initial 14-day "cooling-off" period after signing your contract, you can cancel without penalty.
If your current provider raises prices mid-contract, you may have the right to leave without paying a termination fee.
If you're not receiving the level of service or coverage promised in your contract, you may be able to argue that your provider is in breach of contract, allowing you to leave without penalty.

If you're unsure about your contract status or whether you're eligible to switch, it's best to contact your current provider directly for clarification. You can also reach out to Meaningful Planet's customer support team for guidance on how to make the switch based on your specific situation.

Question 4

How do I find out if I am in or out of contract with my current mobile network provider?

Accepted Answer

To check your contract status, simply contact your current provider’s customer service, or log in to your account on their website or mobile app. Most providers list your contract end date in the account details section.

Question 5

What about when I want to use my phone abroad, but not in the EU?

Accepted Answer

For destinations outside the EU, we offer pre-purchased data and minutes bundles for all regions and countries. This way, you can stay connected affordably wherever your travels take you.

Question 6

How can I use my phone when abroad or travelling internationally?

Accepted Answer

If you are travelling within the EU all data and calls will be free of charge, while for other international destinations, you can easily purchase a data and minutes bundle before you travel. This will allow you to use your phone abroad without incurring standard roaming charges. Check out our international bundles for more details and to find the best option for your travel destination.

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