Switching Your Business To Meaningful Planet
How long will it take my business to get set up once we've ordered SIMs?
Most businesses are fully set up within just a few days of their contract going live. Here’s what to expect: SIM card delivery - physical SIMs arrive by post in 1–3 working days. eSIMs can be issued digitally and activated instantly. Activation - once your SIM arrives, simply insert it (or download the eSIM profile) and restart your device. Most are active within minutes. Number transfer (porting) - if you’re bringing existing numbers over, the transfer is usually completeFew readersHow do you handle billing for multiple employees?
We make it easy to stay on top of business costs. Consolidated billing - one clear monthly invoice covering your whole team. Itemised usage available - see data, calls, and texts broken down by employee or device. Simple account management - add or remove users easily as your business changes. This means less admin for you, and more transparency on spend. If you need specific reporting for accounting or ESG purposes, our support team can provide tailored breakdowns on requeFew readersWhat if some of my team have SIMs and others need eSIMs?
We support both physical SIM cards and digital eSIMs, so you can choose the best option for each employee. Physical SIMs — suitable for most handsets, delivered directly to your office or employees’ addresses. eSIMs — no plastic or postage required. Employees receive a QR code by email, allowing them to download and activate their profile instantly. 💡 Benefits of mixing SIMs and eSIMs: Flexibility for different devices across your workforce Instant setup for remote orFew readersDo you offer eSIMs for Business?
Yes, we can offer eSIMs as well as physical SIM cards for businesses - as well as a mix of both, depending on your needs and devices. Why eSIMs can be a great choice for businesses: ⚡ Instant setup — no waiting for delivery; employees can activate their number digitally. 🌍 Perfect for remote teams — easy to roll out across different locations. 📱 Dual SIM convenience — staff can keep both their work and personal numbers active on the same device. ♻️ Less plastic, less wasteFew readersDo I need to tell my existing provider I'm switching to Meaningful Planet?
If you're out of contract with your current provider, there's no obligation to notify them – they'll be informed when we begin the process of transferring your existing number(s) to Meaningful Planet. We do recommend contacting your previous provider once all numbers have been transferred – mainly to confirm that any direct debits have been cancelled and that there are no outstanding payments on your account. If you're currently in a contract, it's worth contacting your provider to confirm theFew readers
MILO
What is MILO?
MILO is a telecoms management platform that lets your business easily manage mobile SIMs, monitor usage, view billing, and track environmental impact – all in one place. The platform is designed for whoever is managing your business's Meaningful Planet SIMs and users – which could be anyone from the owner to a lead admin in an IT team, depending on the nature and size of your business. We've purposefully designed MILO to be as intuitive and user-friendly as possible – meaning you won't need yeFew readersHow do I log into MILO for the first time?
Your Business Account Holder will receive a welcome email once your contract is signed. Follow the secure setup link to create your password and access your MILO account.Few readersHow do I add users to MILO?
Admin users can invite colleagues by clicking Create User in the User Management section, using each person's name and email address to add them to the platform. They person will then receive a welcome email from Meaningful Planet, inviting them to create an account. Once a user is added, you can assign them a specific SIM and phone number in the SIM Management section.Few readersWhat should team members do when they have an issue?
As a first port of call, we'd encourage team members to contact whoever manages your business's MILO subscription and SIM configuration – you'll find that most answers can be found directly in the platform. If you can't find what you need in our support documentation, MILO administrators can request support on their users' behalf through any of the following channels: Email [email protected] Raise a Support ticket in the Support & Help section of MILO Live chat (9am – 5pm, MFew readersCan I track the progress of support tickets?
Yes – go to the Support & Help section and click Support tickets at the top of the page. Here you'll see all your Support tickets, their status, and the priority with which they're being addressed.Few readers
SIM Management
Can I assign multiple SIMs in one go?
Yes – if you provide us with an Excel CSV containing your users' names, email addresses, and the subscription and phone number you'd like each of them to have, our Support team can take care of this for you. This is what we'd typically recommend if you're looking to add more than ten users to Meaningful Planet at the same time.Few readersHow long do physical SIMs take to arrive?
Orders of fewer than ten SIMs should be delivered within 1–3 working days. Timelines for larger orders can be confirmed with your Account Manager.Few readersHow do I assign a SIM to a user?
First, make sure the user has been added to the platform in the User Management section. Once they're added, you can assign an available SIM to them in the SIM Management section – just be sure to select the specific phone number and usage subscription you'd like them to have.Few readersCan I change the user of a SIM?
Yes – this can also be done in the SIM Management section. If a SIM is moving from one colleague to another, make sure the new owner has been added as a user in MILO (in the User Management section). You can then navigate to SIM Management, find the relevant SIM, and use the Actions button to assign it to the new user.Few readersHow do I add more SIMs?
If you're looking to add fewer than ten SIMs, you can do this directly in the SIM Management section of MILO. Simply click Purchase Additional SIMs in the top left and follow the steps, including selecting how many SIMs you'd like to add. For ten SIMs or more, please reach out via Support – or contact your Account Manager directly.Few readersHow do users download eSIMs?
When you purchase an eSIM, the Business Account Holder will receive an email with the QR code needed to download it (please note that you'll receive a separate email for each eSIM purchased). You can then forward the relevant email(s) to the appropriate colleague(s) to download their eSIM. Alternatively, you can let users access their eSIMs directly by adding them as a user in MILO and assigning a SIM to them. They'll receive an email inviting them to create a Meaningful Planet account – whereFew readersCan I move an eSIM from one device to another?
Yes. Simply raise a Support ticket letting us know the phone number of the eSIM you'd like to move, and the date you'd like to do it. We'll then share an updated QR code with you on that date, which can be used to download and install the eSIM on a different device.Few readersCan I upgrade a SIM mid-contract?
Yes – you can do this in the Subscription & Billing section by selecting the relevant subscription and clicking Upgrade for the SIM(s) you'd like to upgrade. If you're looking to upgrade all your SIMs in one go, it may be quicker to raise this with Support or your Account Manager, who can process it for you in the background.Few readersHow quickly does an upgrade come into effect?
Upgrades take effect immediately, and your billing will automatically update to reflect the new subscription(s). Billing will be pro-rated for the month in which you make the change, with standard monthly costs in place from the following month.Few readersWhat if an employee loses their phone or SIM?
If a phone or SIM is lost or stolen, it’s important to act quickly to protect your business. Here’s what to do: Suspend the SIM via the MILO Platform, or contact our support team immediately - If you use Meaningful Planet's MILO Telecoms Management Platform as part of your business plan, you can suspend the lost SIM immediately via the SIM management section of the platform yourself. The SIM will be fully suspended in less than two minutes. Alternatively, you can contact our support teamFew readers
Number Transfers
How do I transfer my current number(s) to Meaningful Planet?
In the SIM Management section of MILO, each SIM has an Actions option in the final column. Click this button for the SIM you'd like to transfer a number to, then select Transfer your number. You'll then see a page outlining the steps to transfer your existing number to that SIM – as well as the option to select the date you'd like the transfer to take place.Few readersCan I transfer my existing phone numbers to Meaningful Planet?
Absolutely – you can do this in the SIM Management section. The phone numbers you'll initially see for each SIM are the default Meaningful Planet numbers. All of these can easily be replaced by transferring your users' existing numbers from another network.Few readersHow long does a number transfer take?
Number transfers can be processed for the next working day, provided the request is submitted before 3pm – otherwise the transfer can take up to 48 hours. This extends to 72 hours if submitted on a Friday. If you have a specific date in mind, you can set this when submitting your transfer request.Few readersWill we lose coverage on our existing numbers during the transfer?
No – your existing number will stay connected to your current network until it's successfully transferred to Meaningful Planet, so there's no loss of service during the transfer. In some instances you may experience intermittent coverage in the hour leading up to the transfer – but this is rare, and it resolves itself quickly once your number is transferred and your Meaningful Planet SIM is active.Few readersWhat happens if there's an issue with my number transfer?
Numbers are successfully transferred without issue in 99% of cases – but occasionally the process can hit a snag. If this happens, you'll be alerted in MILO – and our team will also be notified, so we can work on resolving the issue with our infrastructure partners as a priority.Few readersWhy am I not getting any signal after transferring my number?
If you transferred your number from an old physical SIM that's still in your device, please remove it and restart your phone – as your phone may be struggling to identify which SIM to use. Similarly, if you've transferred your number from an eSIM that's still on your phone, we'd suggest deleting it to ensure your phone knows which SIM and network to prioritise for signal. If you've taken these steps and are still experiencing issues, please get in touch with [email protected].Few readers
Subscriptions & Billing
How can I query a bill?
For any billing queries, please get in touch with our Support team at [email protected] – letting us know which bill you're querying and what you'd like us to clarify. We're fully committed to transparent, accurate billing at Meaningful Planet, and we'll do everything we can to get to the bottom of your query.Few readersHow can I update my billing details?
In the Subscription & Billing section, you'll find a Payment & Invoices area. Select Manage payment methods to view your current subscription and payment methods – where you can update the payment card associated with your account. Below this, you'll find a Billing and shipping information area. Click Update information at the bottom of this section to edit the name, email, and address associated with your billing account.Few readersWhy do I see different subscriptions in the Subscription & Billing section?
When you purchase additional SIMs, these are added to your account as a new subscription – and will appear as a new line item in the Subscription & Billing section. This makes it easier to track your account as you add SIMs at different points, and to identify which SIMs were added and when, as your SIM estate grows. You'll still receive one clear bill for all your subscriptions and plans – and manage all SIMs in the unified SIM Management view. The only difference is the breakdown you'll seeFew readersWhat payment processing and billing management system do you use?
All transactions and billing are handled through Stripe, a PCI DSS Level 1 compliant payment processor trusted by millions of businesses globally. Stripe employs bank-level encryption and advanced fraud detection, while maintaining rigorous security certifications including SOC 2 Type II. Payment data is stored in Stripe's secure infrastructure and never on our systems – keeping your financial information protected. Their platform provides comprehensive audit trails and supports regulatory comFew readersWhy are new SIMs I've added costing more this month than last month?
When you add new SIMs to your account, the initial cost is pro-rated based on the time remaining in the month. This means that in the following month, those SIMs will appear more expensive – but this simply reflects the full monthly cost kicking in. There's no change to your subscription pricing.Few readersWhere can I see my invoices?
All past and current invoices can be viewed in the Subscription & Billing section of MILO – simply click the View invoices in Stripe option within the Payment & Invoices area of the page.Few readersHow can I manage my billing preferences?
Billing is managed through Stripe and can be accessed in the Subscription & Billing section of MILO – which also shows your next billing date and a historical view of your invoices. This is also where you can update billing details, such as the main contact, address, or payment information.Few readers
International Travel
How does EU roaming work?
Every Meaningful Planet user can access 25% of their monthly UK data allowance for free when travelling in the EU (up to a maximum of 25GB per month). Upgrading a subscription will instantly unlock more free roaming data for that month (and future months)Few readersWhat happens if a user hits their free EU data limit?
In this scenario, data access will be paused for the remainder of the month – either until the SIM subscription is upgraded, or until the user returns to the UK. You can upgrade the relevant SIM in MILO by navigating to the Subscription & Billing section and selecting the subscription the SIM is associated with. From there, find the SIM and user you'd like to upgrade, click the Upgrade button, and choose your preferred subscription.Few readersDo users need to do anything before travelling outside the EU?
During onboarding, your Account Manager will have worked with you to identify any countries where you're likely to need coverage throughout your contract – and ensured you're able to access data when travelling in those areas. If you've reviewed our price guide and are happy with the charges for your destination, there's nothing more you need to do. However, if you're travelling to a country that wasn't covered during onboarding, please create a Support ticket outlining your destination and thFew readers
Environmental Reporting
Is environmental reporting compliant with ESG frameworks?
Our reports align with commonly used sustainability metrics and provide audit-ready data to support internal or external ESG reporting. Every physical SIM and eSIM in your estate is monitored individually, capturing: Actual data usage (GB consumed, not allocated) Real voice minutes (local and non-international calls) SMS volume (messages actually sent) SIM type (physical vs. eSIM – they have different carbon footprints) Your SIMs operate on mixed 4G/5G UK networks. We apply the followiFew readersWhat types of reports are available?
In the Environmental Impact section, you'll find an overview of the key emission factors related to your SIM estate – as well as the amounts that have been offset and the nature restoration projects your bills have helped to support. This also includes a breakdown of emissions by each aspect of your business's mobile usage – such as calls, texts, data, and network operations.Few readers