• How can I reach your customer support?

  For immediate assistance, you can use our online chat. Alternatively, you can email us at support@meaningfulplanet.co.uk.Some readers

• Why are my messages showing the wrong phone number after transferring my service?

  When you transfer your phone number to Meaningful Planet, you might notice that iMessage (on iPhones) or RCS messages (on Android phones) are still showing your old phone number. This happens because these messaging services need to be updated to recognise your newly transferred number. Don't worry - your regular text messages will work normally, and this is easy to fix. For iPhone Users Your iPhone needs to re-register iMessage and FaceTime with your new number. Here's how to do this:Few readers

• What happens to lost or stolen phones / SIMs?

  We do not handle devices, but if your SIM is lost or stolen, contact us right away. We’ll suspend your service to prevent misuse and help you order a replacement SIM and transfer your number over.Few readers

• Why isn’t my SIM or eSIM working after my number transfer?

  If you’ve just had your number transferred across to us but find you can’t receive calls or texts — or can’t dial out — via your new eSIM don’t worry. This is usually quick to fix. Step 1: Check if your old SIM is still in your phone If you’ve kept your old SIM card in your phone alongside your new one, this can sometimes confuse your device and stop your new SIM or eSIM from working properly. ✅ RemovFew readers